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Ocean Maya Royale Adults Only Hotel Playa del Carmen, Playa del Carmen
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Key details
About the Hotel
Carretera Federal Chetumal, Km. 299,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Ocean Maya Royale Adults Only, a 5-star beachfront resort in the Mexican Caribbean, features direct beach access and is surrounded by spectacular gardens within reach of Playa del Carmen and Cozumel.
Suites With Views
The suites at Ocean Maya Royale Adults Only include flat-screen TVs, minibars, tea/coffee facilities, and private balconies, with some offering panoramic views.
Dining and Restaurants
Six restaurants include La Hacienda buffet with healthy corner and bakery cottage, Yookoso Japanese restaurant with sushi and teppanyaki, and Mike's Coffee shop.
Pools and Spa
Two outdoor pools with lounge chairs and beach umbrellas complement a full-service spa featuring hot tub, steam room, and sauna.
Location and Access
Located 9.5 miles from Playa del Carmen Airport, the resort offers access to one of the world's largest coral reefs.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Wi-Fi
Free parking
24-hour services
24-hour reception
24-hour security
Babysitting
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Adults only
Baggage storage
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness center
Snorkeling
Tennis court
Services
Room service
Housekeeping
Car rental
Laundry
Dining
Restaurant
Poolside snack bar
Snack bar
Dinner
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Entertainment
Garden area
Spa & wellness center
Sauna
Massage
Room features
Air conditioning
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
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Location
Carretera Federal Chetumal, Km. 299,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carretera Federal Chetumal, Km. 299,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Events
Salon Tres Rios I
3600 ft
Punta Bete
2.0
mi
Calle Xcalacoco North of Playa del Carmen
Playa
2.4
mi
Punta Venado
2.8
mi
Beach
Xcalacoco
2.7
mi
Golf Course
Grand Coral Golf Riviera Maya
3.1
mi
Golf Course
El Camaleon Golf Course
10.7
mi
Nearby
Museums
Zona Arqueologica Tulum
1300 ft
Reviews and Ratings
Feedback from previous guests about their experience.
84%
enjoyed the hotel and would happily stay again
8.4/10
Great
Rooms
7.6
Location
8.4
Service
7.0
Dining
6.6
Guest reviews
8.4/10
based on 5 reviews
8.5
8.5/10 based on 485 reviews
Arnold
United States of America,
February
2025
7.2/10
I had a fantastic two-week getaway at Ocean Maya Royale! The hotel was impeccably clean, with spacious rooms featuring a beautiful walk-in shower and a well-equipped mini-bar. While I loved the variety of dining options, I did find the portions at some restaurants quite small, especially the Italian one. However, the staff were friendly and always ready to help, making my experience enjoyable overall.
Rooms
8.0
My room was bright, large, and very well-equipped with everything I needed. The large balcony was a perfect spot to unwind.
Service
7.0
The majority of the staff were fantastic, but I did experience some issues with front desk service. They weren't always as accommodating as I would have hoped.
Location
9.0
Nestled in a beautiful, shaded area near the beach, the hotel's location was peaceful and picturesque. I also enjoyed strolling to the cenote nearby.
Dining
6.0
The food quality was surprisingly good, with plenty of vegetarian options available. However, the Mexican restaurant was a bit of a letdown for me.
Facilities
7.0
The hotel offered great facilities after checkout, including shower facilities and a nice coffee shop with delicious smoothies. However, I found some limitations with the privileges at the beach.
Wayne
United States of America,
January
2025
5.8/10
I had a great stay at Ocean Maya Royale, thanks to the friendly and attentive staff. The entertainment team, especially Rodrigo, made us feel welcome. Although I found some aspects like the food options a bit hit-or-miss, the overall experience was enjoyable and relaxing. The beach was decent, though not the best I've seen, and I appreciated the cleanliness throughout the resort.
Rooms
8.0
My Privilege Junior Suite was well-kept and had a lovely walk-in shower, although it was quite simple. It offered everything we needed for a comfortable stay.
Service
9.0
The service from the entertainment staff was excellent, along with dedicated team members like Ines at Dolce Vita, who consistently enhanced our dining experience. I did encounter some minor issues at the front desk, but overall, staff were generally pleasant and helpful.
Location
9.0
The resort's location was convenient, just a short drive from Playa del Carmen, which I appreciated. It was nestled in a shaded area and maintained nicely, providing a nice atmosphere to relax in.
Dining
7.0
The food quality varied; the buffet was good, while the Mexican restaurant did not meet my expectations. However, the options were diverse, and I didn’t have trouble with reservations, which was a relief.
Facilities
8.0
The facilities included ample tennis courts and a decent gym that I used daily. While I wished for more dining options available closer to the beach, overall, the amenities were satisfactory.
Gus
United States of America,
January
2025
5.2/10
I just returned from a two-week stay at Ocean Maya Royale and had mixed feelings about my experience. The resort has beautiful grounds and excellent staff who truly care for the guests. but I encountered some issues with dining quality and noise levels. While the amenities are nice, I noticed room for improvement in certain areas.
Rooms
8.0
My room was kept really clean and featured a beautiful walk-in shower with a nice balcony. However, I feel it could use some updating.
Service
7.0
The staff, from the maintenance team to the housekeepers, were generally friendly and attentive. with special mentions for their care with allergies. However, I did feel pressure to tip and had some inconsistent housekeeping throughout my stay.
Location
8.0
Nestled in a shaded area, the resort boasts stunning grounds and is close to multiple a la carte restaurants. The peaceful beach was inviting, though I struggled to find a good chair since many guests reserved spots by placing towels.
Dining
6.0
While there’s a decent range of food options, I was disappointed with the quality. The breakfast buffet offered variety, but one evening's dish was poorly cooked. The Blue Moon Restaurant stood out for its better standard and professional service.
Facilities
7.0
The resort has pleasant facilities, including a hot tub and available tennis courts, which I enjoyed. However, the noise from the entertainment pool often echoed into quieter areas, disrupting the atmosphere.
Kurt
United States of America,
November
2024
7.4/10
My stay at Ocean Maya Royale was an lovely experience, highlighted by the really good service and variety of activities, though I did encounter some hiccups with room service and maintenance. The lively entertainment kept me engaged throughout my time there, and the dining options were quite impressive. Overall, I would recommend this resort for anyone looking for a vibrant getaway.
Rooms
8.0
I stayed in a Privilege Junior Suite that featured a beautiful walk-in shower and a jacuzzi tub on the deck. Rooms were updated and maintained well, though I had a few issues with room service delivering cold food.
Service
7.0
The staff was incredibly welcoming and attentive, from the front desk to the bartenders. However, the privilege services on the beach left something to be desired, as I struggled to get food and drinks consistently.
Location
9.0
The hotel is beautifully located right on the beach and nestled in a shaded area with easy access to the a la carte restaurants. It creates a lovely vacation atmosphere.
Dining
9.0
The dining experience was excellent with a wide range of delicious options, especially at the Italian restaurant and the hibachi grill. I really enjoyed the food but had to navigate some reservations for the hibachi.
Facilities
7.0
Facilities were great with beautiful pools and a variety of activities available. although I had some issues with maintenance in the room that took time to resolve.
A.
United States of America,
October
2024
5.4/10
My stay at Ocean Maya Royale was a mixed bag. The beach was stunning and well-maintained, and the staff was generally nice, but I encountered issues with service. The food was hit or miss, and the rooms felt a bit dated, diminishing the overall experience a bit.
Rooms
6.0
The rooms were somewhat dated with a musty smell, and unfortunately, the shower design led to water spilling onto the floor. I was hoping for a nicer setup.
Service
5.0
Service was hit or miss. Some staff were friendly, while others seemed overwhelmed or unresponsive. I had to ask multiple times for things like room decorations, which was frustrating.
Location
7.0
The hotel's location was nice, nestled in a shaded area by the beach. However, it was a bit further from the town center, with limited options nearby.
Dining
5.0
Dining options varied. Some meals were delicious, but others fell flat, especially when food was left sitting too long. Expecting more on the dining front would have been ideal.
Facilities
6.0
The facilities were decent, but I missed having room service unless you stayed in a privilege room. The pools were nice, but they could close earlier than expected.
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